Senior Missionaries
Important Note
The Senior Service Medical Plan (SSMP) is sponsored by Missionary Medical and administered by Aetna International. For all seniors that are enrolled on the SSMP, please review the information and links on this page.
Information specific to the area/region and country/location you are serving in regarding how the program works, who to contact for help, and a listing of medical providers can be located on the page for your specific Mission location. To review this information or find a Provider Listing, please use the drop down below to select your specific “Area/Region” in which you are serving.
Request a Provider Direct Payment/Guarantee of Payment (GOP) letter - Outside the U.S.
To request a provider direct payment/Guarantee of Payment (GOP) letter outside the U.S., please fill out the GOP Template and ensure that you send it to/call the appropriate TPA contact for your area.
Teladoc
If you are located inside the U.S., you now have an alternative to access convenient, affordable health care. With Teladoc, you get 24/7 access to best-in-class primary care doctors for both telephone and video consultations. Please refer to the following attachments to learn how to register for the program and how to access convenient, quality health care.
General Medical Services-How Does This Work?
Behavioral Health Care-How Does This Work?
Dermatology Services-How Does This Work?
Customer Care
To dial toll-free from an international location please use the AT&T access codes listed here:
AT&T International Dialing Guide
Senior Missionary:
Direct: 813-775-0381
Toll free: 877-248-3608
Support Documentation, Guides and Forms
Welcome Brochure for Senior Missionaries
Click to learn more about the Senior Service Medical Program (SSMP) including brief instructions on how to register for Aetna’s Secure Member Website (Step 2).
Aetna Member Website Instructions
Detailed instructions how to register and use certain features of the Health Hub including how to view/submit claims and print a digital version of your ID card.
Sign-in to access/submit claims, print your ID card, and for those Senior Missionaries serving in the U.S. – find a provider.
If you had to pay a provider and you are seeking reimbursement from Aetna, complete and submit this form to the address or email noted on the form.
SSMP Summary of Benefits
Serving/served outside the U.S.
Serving/served in the United States
Serving/served in the United States-Maryland
Serving/served in the United States-Washington State