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Brazil

 

 

How the program works

The Church of Jesus Christ of Latter-day Saints (the Church) has contracted with Aetna International to provide access to providers who are willing to accept payment directly from Aetna or its partners.  

 

Please refer to our user guide below to submit a non-emergency or an emergency care request or to place a guarantee of payment with a provider.

 

How the Program Works

Find health care during your mission

 

We're pleased to offer you valuable resources for finding health care no matter where you are in the world. In Brazil, the directory of direct-settlement providers is maintained by our business partner SulAmerica. Members can register to obtain access to the online directory they maintain. Use the guides below to learn how to obtain access:
 

How to Access the List of Providers

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Contact SulAmerica for emergency situations

 

Should there be any situations that are urgent and you need SulAmerica's involvement, you can contact SulAmerica’s Service Call Center 24/7 (4004-5900 or 0800-970-0500) to alert them of the situation. When you call them you need to enter the missionary’s SulAmerica ID #. By doing so you will be connected to the Prestige Contact Center and they will be able to help you.
 

If you need to escalate a situation AFTER you have reached out to SulAmerica's Service Call Center, you can contact Mariana Almada, SulAmerica’s Account Representative for the Church.
 

Mariana Almada via telephone (during business hours) + 55 11 97104-5786.

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Contact Aetna International 24 hours a day, 7 days a week

 

The Aetna International Member Service Center is available 24 hours a day, 7 days a week and 365 days a year.  We can assist you with:
 

  • Locating quality health care around the world
  • Answering questions regarding Claims, benefit levels and coverage
  • Processing Claims in virtually any language
  • Coordinating reimbursement, offering options in over 180 currencies and payments through electronic reimbursement directly to bank accounts

To verify and request enrollments and terminations, contact Emmanuel de la Rosa at delarosam6@aetna.com
 

If a member is already enrolled and needs a new card because it was lost, stolen or never received one, the request can be directed to SulAmerica customer service line (members need to request a 'segunda via' of the card):
 

0800-970-0500 or 4004-5900 (if calling from the metropolitan area).
 

Customer care

To dial toll-free from an international location please use the AT&T access codes listed here: 
 

AT&T International Dialing Guide


Young Missionary

To Coordinate Cashless Visits, Call Aetna
 

Direct or collect: 813-775-0451
Toll free: 888-219-0477

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