Hong Kong
To coordinate cashless visits/have a Guarantee of Payment (GOP) letter placed 24/7/365, contact the AILOA Team:
Whether requesting via email (preferred) or phone, be prepared to provide the information detailed on the last page of the How the Program Works document.
Find health care during your mission
We're pleased to offer you valuable resources for finding health care no matter where you are in the world. Here you will find a directory of all the direct-settlement providers Aetna International has contracted.
Download the most recent provider directory here:
Provider Directory - Hong Kong
Provider Directory - China
Aetna has contracted with Dr. Jones Fok & Associates who has over 700 facilities throughout Hong Kong. Use the following link and login information to search their directory of providers:
Website: healthcare2u.com
Username: VPN
Password: VPN
For all Providers listed in the above website, Young Missionaries should only need to present Aetna member card upon registration as they have been provided with a blanket Letter of Authorization.
To efficiently coordinate care for Young Missionaries going to a provider listed in the above website, please WhatsApp Dr Jones Fok at +852-5117-3899 for all appointments prior to the Young Missionary's arrival at any clinic.
Contact Aetna International or our partner in your country
The Aetna International Member Service Center is available 24 hours a day, 7 days a week and 365 days a year. We can assist you with:
- Locating quality health care around the world
- Answering questions regarding Claims, benefit levels and coverage
- Processing Claims in virtually any language
- Coordinating reimbursement, offering options in over 180 currencies and payments through electronic reimbursement directly to bank accounts
Customer Care
To dial toll-free from an international location please use the AT&T access codes listed here:
AT&T International Dialing Guide
Young Missionary
To Coordinate Cashless Visits/Have a Guarantee of Payment (GOP) Placed 24/7/365:
Email the AILOA Team (preferred): AILOA@aetna.com
Call direct: 813-775-0451 or Toll free: 888-219-0477
Additional information and detailed instruction regarding how to request a GOP can be found in the How the Program Works document.