Uganda
To coordinate cashless visits/have a Guarantee of Payment (GOP) letter placed 24/7/365, contact Medilink:
Email (required)
Must include in the subject line: IMPORTANT - CLDS - PREAUTHORIZATION REQUEST
Whether requesting via email (preferred) or call, be prepared to provide the information detailed on the last page of the How the Program Works document.
Find health care during your mission
We're pleased to offer you valuable resources for finding health care no matter where you are in the world. Here you will find a directory of all the direct-settlement providers Aetna International has contracted.
Download the most recent provider directory here:
Contact Aetna International or our partner in your country
The Aetna International Member Service Center is available 24 hours a day, 7 days a week and 365 days a year. We can assist you with:
- Locating quality health care around the world
- Answering questions regarding Claims, benefit levels and coverage
- Processing Claims in virtually any language
- Coordinating reimbursement, offering options in over 180 currencies and payments through electronic reimbursement directly to bank accounts
Customer Care
To dial toll-free from an international location please use the AT&T access codes listed here:
AT&T International Dialing Guide
Young Missionary
To coordinate cashless visits/Have a Guarantee of Payment (GOP) placed 24/7/365, contact Medilink directly via:
Email (1st step REQUIRED per Medilink): aetnaclaims@medilinkworld.com
Must include in the subject line: IMPORTANT - CLDS - PREAUTHORIZATION REQUEST
or
Call: (Emergency Escalations ONLY): + 254 735 200300, +254 735 200301,
or +254 735 200304.
Additional information and detailed instruction regarding how to request a GOP can be found in the How the Program Works document.