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Jamaica

 

 

How the program works

The Aetna program works differently in various countries. Please refer to the attached document and read in its entirety to understand what should be done before a missionary accesses care.


How the Program Works
 
The Church of Jesus Christ of Latter-day Saints (the Church) has contracted with Aetna International to provide access to providers who are willing to accept payment directly from Aetna or its partners. On the island of Jamaica, either email or call GMMI. Outside of Jamaica, either email or call Aetna.

To coordinate cashless visits/have a Guarantee of Payment (GOP) letter placed 24/7/365:

 

Email (preferred)

 

Island of Jamaica or Trinidad ONLY:
GMMI aetna-lds@gmmi.com

 

All other areas/islands:
Aetna International
AILOA@aetna.com

Call (US Direct)

 

Island of Jamaica or Trinidad ONLY:
1-888-219-5950; or 1-813-775-0426

 

All other areas/islands:
1-888-219-0477; or 1-813-775-0451

Whether requesting via email or call, be prepared to provide the information detailed on the last page of the How the Program Works document.

 

Find health care during your mission

 

We're pleased to offer you valuable resources for finding health care no matter where you are in the world. Below you will find GMMI's Provider Search Tool and instructions on how to use it. This tool will provide you with a list of all the direct-settlement providers Aetna International has contracted through GMMI.

 

GMMI Provider Search Tool

 

GMMI Provider Search Tool Demo

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Contact Aetna International or our partner in your country

 

The Aetna International Member Service Center is available 24 hours a day, 7 days a week and 365 days a year.  We can assist you with:

 

  • Locating quality health care around the world
  • Answering questions regarding Claims, benefit levels and coverage
  • Processing Claims in virtually any language
  • Coordinating reimbursement, offering options in over 180 currencies and payments through electronic reimbursement directly to bank accounts

Customer care
 

To dial toll-free from an international location please use the AT&T access codes listed here: 
 

AT&T International Dialing Guide


Young Missionary
 

To Coordinate Direct Payment/Have a Guarantee of Payment (GOP) Letter placed 24/7/365:
 

Island of Jamaica or Trinidad ONLY :
Email GMMI (preferred) aetna-lds@gmmi.com
Call: 1-888-219-5950; or 1-813-775-0426 (US direct#)
 

All other areas/islands:
Email Aetna International (preferred) AILOA@aetna.com
Call: 1-888-219-0477; or 1-813-775-0451 (US direct#)

 

Additional information and instruction regarding how to request a GOP can be found on the last page of the How the Program Works document.


For Claims Status call AETNA
 

Direct: 813-775-0451

Toll Free: 888-219-0477

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