For expired plans originating in Europe Middle East & Africa (EMEA) and Asia Pacific (APAC) regions
On 23 March 2022 CVS Health® announced on this website that they would divest their International Private Medical Insurance (IPMI) business originating outside the Americas, resulting in us signing a preferred partnership deal with Allianz Partners. This agreement meant that where possible, we introduced our customers to Allianz Partners and helped migrate their membership to Allianz Partners at renewal. The migration process was completed in 2023.
The Transfer of the insurance business for Aetna International in the UK, Republic of Ireland, Singapore became effective on 1 December 2023. The Transfer of the insurance business for Hong Kong became effective on 29 December 2023. If your policy was underwritten by one of these insurers you would have received an email communication about the Transfer from Aetna International, your broker, or employer.
For information on how to submit a claim for historic Aetna International plans that are no longer active originating in Europe, Middle East & Africa (EMEA) and Asia Pacific (APAC) regions, please refer to your policy documentation for the name of your insurer and follow the relevant instructions below.
On 14 March 2024, Aetna Health Insurance Company of Europe DAC (“AHICE”) changed its registered name to Aetna Health Company of Europe DAC as part of its application to the Central Bank of Ireland for Voluntary Withdrawal of Authorisation following its Insurance Business Transfer to AWP Health & Life SA.
There are no changes to policy terms & conditions for policyholders and members with a historic AHICE policy. Details on how to submit a claim are below.
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims from 18 November 2023.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims from 18 November 2023.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims from 18 November 2023.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
On 30 August 2024, Aetna Insurance (Hong Kong) Limited (“AIHK”) changed its registered name to AIHK Limited following its Insurance Business Transfer to Allianz Global Corporate & Specialty SE Hong Kong Branch, an Allianz entity.
There are no changes to policy terms & conditions for policyholders and members with a historic AIHK policy. Details on how to submit a claim are below.
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
Only for expired plans originating in Europe Middle East & Africa (EMEA) and Asia Pacific (APAC) regions
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims from 18 November 2023.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
Please contact aetna.reimbursement@neuron.ae for how to submit a claim.
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims from 18 November 2023.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
Please contact reclamation@atlantasanad.ma for how to submit a claim.
Veuillez contacter reclamation@atlantasanad.ma pour savoir comment soumettre une réclamation.
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims from 18 November 2023.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims from 18 November 2023.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
Please complete the claim form and post to:
MSH CHINA Enterprise Services Co., Ltd.
M 5/F North Tower,
Building 9, Lujiazui Software Park,
Lane 91, E Shan Road, Pudong,
Shanghai, P.R.C 200127
Please complete the claim form and post to:
MSH CHINA Enterprise Services Co., Ltd.
M 5/F North Tower,
Building 9, Lujiazui Software Park,
Lane 91, E Shan Road, Pudong,
Shanghai, P.R.C 200127
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims from 18 November 2023.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims from 18 November 2023.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
MSH, a leading global insurance administrator, has been appointed to process any of your remaining claims from 18 November 2023.
The quickest and easiest way to submit a claim — and request reimbursement — is to register online, using the following steps:
- Go to www.msh-intl.com
- Click on ‘LOGIN’ in the top right-hand corner of the screen
- Select ‘MEMBER’ in the drop-down list
- In the middle of the screen, click where it says ‘To get your login details, click here’
- Fill in the form with your name, date of birth, and email address
- MSH will contact you with your log in credentials usually within 48 hours
- You will then be able to log in following the first 3 steps above, submit and track the status of your claim
Alternatively, please email internationalclaims@msh-intl.com
Please download, complete and then submit the claim form at online.tawuniya.com.sa
For treatment costs incurred in Kuwait, please contact aetna@wapmed.net for how to submit a claim.
For treatment costs incurred outside Kuwait, please contact internationalclaims@msh-intl.com for how to submit a claim.