Mobile App Privacy Statement

Collecting and using personal information 

Welcome to Aetna International. We appreciate your interest in us. As you navigate our secure mobile app and communicate with us via this app, we may ask you to disclose certain personal information so that we can provide you with the highest quality information and services. In order for you to make an informed decision about whether to disclose your personal information to us via this app, we are providing you with the following information about how we collect and use personal information. By "personal information," we mean data that is unique to an individual, such as a name, address, e-mail address, or telephone number.

We may use personal information for the following purposes:
   a) verifying your identity so that we can be sure that all of our communications with you are secure and confidential,
   b) responding to inquiries or requests from you.
We will not collect personal information about you unless you provide us that information voluntarily.

Your e-mail

We welcome your comments or questions about our mobile app and have provided e-mail boxes for that purpose.We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via telephone at the numbers provided at various locations on our app or, in the case of our health plan members, at the Member Services toll-free number that appears on your ID card.

IP Address

When you subscribe to an Internet Service Provider (ISP), your computing device is assigned an IP Address. We track and store this address to help us manage security and monitor usage volume and patterns.

Linking to other sites

From time to time, our mobile app may provide links to other websites, not owned or controlled by Aetna, that we think might be useful or of interest to you.We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-Aetna websites do not constitute or imply endorsement by Aetna of these websites, any products or services described on these sites, or of any other material contained in them.
We may also provide links to other websites that are controlled by an Aetna-owned company, but that operate independently of Aetna.com. Privacy policies applicable to those sites will appear on those sites and may differ from this Privacy Statement.

Security

We have adopted and adhere to stringent security standards designed to protect non-public personal information at Aetna.com against accidental or unauthorized access or disclosure. Among the safeguards that Aetna has developed for this app are administrative, physical and technical barriers that together protect this web site and our other internal systems from unauthorized access or use. We periodically subject our site to simulated intrusion tests and have developed comprehensive disaster recovery plans.

Changes to this statement 

Aetna may change this statement from time to time; when updates are made, the privacy policy version date (located at the bottom of this policy) will also be updated to reflect that a revision occurred. We encourage you to periodically reread this policy to see if there have been any changes that may affect you.This statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.
Privacy policy update: 1/1/14

Privacy notices 

Aetna International (US Based Plans) — Notice of Privacy Practices (English)
Aetna International (International Plans) — Notice of Privacy (English)