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Medical Assistance

 

90-day continuation coverage

When a missionary is to be given an early medical or emotional release to return home in order to receive treatment associated with an injury or illness that occurs during missionary service outside of the United States, the Mission President contacts the IFR (In Field Representative) at the Church’s Missionary Department. A Missionary Change Form is sent to Missionary Medical.

 

If medical assistance is needed, the IFR will contact the DMBA Nurse Team by phone (801-578-5775 or 801-578-5767) or e-mail (MissionaryMa@dmba.com) to formally request medical assistance. The nurse team will retrieve all needed information from the Missionary Inquiry system. Extended medical coverage and medical assistance covers the specific injury or illness that began during the missionary’s service. Missionary Medical will notify Aetna of the missionary’s approved extended coverage.  

The missionary, Stake President and Bishop will receive an email notification when medical assistance has been granted. An Aetna representative will contact the missionary, Stake President and Bishop and provide instructions on how to receive medical attention paid for by Aetna.

Mission President should use the checklist to inform the missionary of the medical assistance process.

Support guides

 

Checklist for Mission President

Claim form

Contacts by country

How to open a secure email
 

Customer Care
 

To dial toll-free from an international location please use the AT&T access codes listed here: 
 

AT&T International Dialing Guide