• www.aetnainternational.com

 www.aetnainternational.com

Designed to meet the health care needs of companies with Chinese, Japanese and Korean expatriates based globally, eCare is an international health care solution brought to you by 3HR Benefits Consultancy and Aetna International. eCare brings you cost-effective and unrivaled health care solutions typically reserved for much larger corporations or groups.

At the heart of the eCare experience is Aetna International’s Care and Response Excellence Team (CARE). The CARE Team delivers exceptional support in managing end-to-end health care solutions wherever and whenever they’re needed including:

• Pre-trip planning to help locate health care facilities such as doctors, specialists, and pharmacies, and to help coordinate medication prior to a new assignment
• Help coordinating routine and urgent medical care
• Assistance locating disease management specialists
• Any required pre-authorisations for health care services

Aetna International provides support during medical emergencies. The24-hour Member Services and CARE Teams provide the support needed during medical emergencies. They’ll help get the health care resources that are needed in an emergency, precisely when and where they’re needed most.

If it’s necessary for members to travel to get medical attention, they’ll have the support that’s needed every step of the way. Aetna International’s team will help coordinate and supervise medical evacuations and other emergencies. We have partnerships with some of the world’s most trusted medical evacuation and air ambulance providers, plus emergency travel assistance and security services.

Staying on top of the demands of work, family and finances can be challenging. Aetna International’s Employee Assistance Programme (EAP) can help. Gain access to confidential counselling through behavioural health experts in 180 countries around the world. The EAP programme includes:

• Up to five free counselling sessions per issue, per year
• Multilingual, worldwide support around the clock
• Telephone support from behavioral health experts
• Referral to legal and financial resources

eCare members have access to a wealth of personalised health and wellness information at their fingertips. Register and login to Aetna International’s secure member website from anywhere in the world to:

• Find a hospital or other health care facilities
• View and manage claims and health information
• Discover new ways to stay well
• and so much more! 

eCare offers valuable add-on plans , which offer you additional assurances whilst abroad

Aetna Travel 
Whether trekking the globe or travelling for business, we offer worldwide travel insurance designed to cover:

• Medical expenses
• Trip interruption
• Emergency travel services
• … and more

Aetna Personal Accident 
For complete peace of mind for life abroad, Aetna Personal Accident offers worldwide coverage for:

• Accidental death
• Permanent total disablement
• Partial disablement

Members and their families can feel safe knowing that – through Aetna International’s partnership with crisis management experts red24 – we’re providing continuous access to personal safety resources and support, including:

• On-the-ground support for personal safety and loss of belongings
• 24/7 access to personalised and expert safety advice
• Reliable information on more than 285 countries and more than 160 cities
• Tailored travel safety briefs
• E-mail and text alerts on civil unrest, natural hazards and travel disruptions

eCare is a cost-effective way to meet the health care needs of Chinese, Japanese and Korean expatriates based in Europe. We’re here for you 24/7 with a dedicated member service team that can be reached by email or the dedicated member helplines detailed on this website. If you want to know more about the eCare solution with Aetna International, speak with your 3HR Benefits Consultancy contact or e-mail your enquiry: ecaresales@3hrbc.com

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