Using your member ID number

Your Aetna International member ID number is the same as your Nippon Life Benefits member ID number, but without letters. So if you're providing your Nippon member ID number during registration, claim submission or when calling member services — you only need to provide the numbers from your ID card. For example, with an ID number of "N12345678", you'd leave off the letter "N" and just use the numbers "12345678".

In case of an emergency

1. If you’re having a medical emergency, go directly to the nearest hospital
2. Contact Aetna International using the number on the back of your Nippon Life Benefits ID card — or have someone else call for you
3. Clinical care management experts will conduct a place of safety assessment and work with the treating doctor to determine if that facility can treat you, or if we need to arrange for an evacuation to the closest capable facility.

We’ll work closely with you and the facility to manage your care, the cost and everything in between.
 

To schedule service 

1. Find a provider in the Aetna International direct pay network
   • Register for your Aetna International member website, if you haven’t already, and log in to AetnaInternational.com, click on "Find health care” and enter your location
   • Download and use our Aetna International mobile app — search “Aetna International” in the App Store or on Google Play
   • Contact Member Services using the number on your Nippon Life Benefits ID card
2. Mention you’re a Nippon Life Benefits member with Aetna International coverage when you schedule the appointment
3. Notify us by requesting a Guarantee of Payment (GOP) — you can submit your request online or by calling Member Services using the number on your Nippon Life Benefits ID card
4. Show your Nippon Life Benefits member ID card when you go to your appointment to avoid upfront costs

Your multilingual care management team includes:  

• Case manager — Your single point of contact and care coordinator
• Utilization manager — Helps ensure the right care at the right cost
• Behavioral health coach — Support for mental and emotional well-being
• Health coach — A guide for personalized health transformation
• Specialty care advocate — Assists when a specialist is needed

Get started

Contact Member Services 24/7, or request a call from us by logging in to your member website at AetnaInternational.com  — be sure to register if you haven’t already.

Get reimbursed faster

Once you’re enrolled and registered on your Aetna International member website, you can submit and track claims online at AetnaInternational.com or on the Aetna International app. You can also submit claims by mail:

Mail

Aetna International / Aetna 

P.O. Box 981543
El Paso, TX  79998-1543, USA

To schedule service

• Submit your claim within 365 days of treatment
• Have all supporting documents including an itemized invoice and receipts
• Put your Nippon Life Benefits member ID number on each document you submit
• Submit complete details of your visit including treatment date and provider info
• Be sure to indicate how you want to be reimbursed — EFT, wire transfer or check
• You'll have access to electronic EOBs for all claims you file, and will get paper EOBs for any claims filed by a provider

Here’s a helpful guide on how to submit and track your claims.
 

Claim forms by language

• English

  Japanese
  

  Korean
  

  Chinese
  

  Spanish

Onboarding materials

Benefits overview guide

How to register on the Aetna International website

Claim submission and tracking guide

Contact Aetna International

By phone:

Outside the U.S.: 1-800-231-7729 (toll-free with AT&T + access code)

Direct dial inside the U.S.: 1-813-775-0190 

By email: 

aiservice@aetna.com

1418904-06-02 (8/23)
 

Plans and programs are underwritten or administered by Aetna Life & Casualty (Bermuda) Ltd. or Aetna Life Insurance Company (Aetna).

Aetna does not provide care or guarantee access to health services. Not all health services are covered, and coverage is subject to applicable laws and regulations, including economic and trade sanctions. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a health care professional. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Information is believed to be accurate as of the production date; however, it is subject to change. Refer to AetnaInternational.com for more information.